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 Information that we collect

We collect the following information from you:


name, address, date of birth, any information related to personal investment experience and objectives. Trading information from third party exchanges, such as your account balance, trading activity, and account history, if applicable.


Why We Collect Personal Data?

We collect, use and disclose personal information to provide our services to you and for other purposes, including:


  • to provide services you desire;
  • to maintain accounts and services;
  • to process payments and other financial follow-up;
  • to tell you about any changes in services or other products and services that become available;
  • to improve our services and products;
  • to manage and process customer requests;
  • to comply with regulations and law obligations of different jurisdictions;
  • to contact you for different reasons;
  • to offer support to customers of our products and services;
  • to detect, mitigate and prevent security threats;
  • to prevent abuse of our products and services;
  • to create user profiles for education and community interaction.


We process personal data about the visitors on our website for marketing purposes. We may contact the visitors by email or telephone about promotion, contest or survey (including online or via telephone). We may use this information to advise the visitors about the products, services and other marketing materials, which may be of interest to them.


Where do we store personal information?

We store the information we collect on our servers in the United States and other countries.


Please note that some or all of your personal information provided to us may be held in countries other than your own, including in particular the United States. Government entities in the United States and other countries may have certain legislative rights to access your personal information.


How we protect your personal information

We use the best security practices in the industry to keep your personal data secure. Our servers are enabled with Secure Sockets Layer (SSL) technology to prevent unauthorized access during a secure session.


If EU data is transferred outside the European Economic Area, we will ensure that the receiving party is in full compliance with General Data Protection Regulation (GDPR) rules through contractual clauses.


Our employees and third party service providers have access to your personal information only on as needed basis. We conduct regular internal audits of our business practices and procedures in order to protect your personal information.


How to delete or change your personal information?

As a customer, you can access and change your personal information using unique login and password.


If you unable to change update your personal information, we can do it for you at your request. Before we are able to provide you with any information or correct it we may ask you for additional information to verify your identity. We will only use this information to verify your identity.


If you wish to delete your personal data feel free to contact us at support@coinvenue.com and we will proceed accordingly.



Our website, like many others, stores and retrieves information on your browser using cookies. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalized web experience. You do have control over cookies. Most Web browsers can be set to notify you when an HTML cookie is placed on your computer. You can manually delete HTML cookies and set most browsers to refuse to accept HTML cookies, although doing so may affect your website experience.